G. Ryan Zug

104 Governors Drive SW ▪ Leesburg, VA 20175

Phone: (703) 615-0200 ▪ Email: RyanZug@aol.com

 

 

SUMMARY

 

Senior Project Manager / IT Consultant with Telecommunications, Networking/IT and Customer Service experience. Results oriented and qualified professional with more than 15 years of experience in planning and executing myriad projects. Deep rooted skills in communication, negotiation and resolving technical issues. Outstanding leadership skill and expertise in risk management based on the following expertise:

·               Program and Project Lifecycle Management

·               Strategy & Tactical Planning and Execution

·               SOW/MOP Creation & Implementation with Deployment Control

·               Commercial Site Acquisition, Space Planning and Construction Management

·               Market and Product Segmentation

·               Developing Multi-Channel Price Comparisons

·               Structured Cabling, WAN/LAN, Frame Relay and Fiber

·               Quality Control and Function Deployment

·               Metro Ethernet, DSL, Cable, Voice, Video, Data, VOIP

·               Disaster Recovery Planning, Mgmt. and Testing

·               Data Center Build-out, Consolidation, Migrations

·               OSS/BSS Integration and Migration

·               RF DAS Wireless and Wireline

 

 

PROFESSIONAL EXPERIENCE

 

MCW Solutions - Ashburn, VA         May 2013– November 2014

Project Manager

 

·               Responsible for managing new Audio/Visual, Access Control/CCTV and Tele/Data projects. Client’s include: General Dynamics, Neustar, South African Embassy, D.C Govt. Services, Truman National Security Project, Cushman & Wakefield, HITT and Clark Construction.

·               Analyzed internal and external customer’s needs beginning with project planning through project implementation. This included the pre-bid site survey and balancing the requirements/needs within available infrastructure, technical and financial constraints.

·               Member of the team responsible for the architectural plan/design and BOM review, ensuring it falls within contractual obligations and within the approved budget.

·               Developed, tracked and maintained detailed budgets and agenda reports, including inventory control and procurement management.

·               As PM lead, managed and maintained internal and 3rd party technical support, ensuring the team meets objectives and key milestones.

·               Responsible for completing local permit procedure requirements.

·               Managed daily/weekly onsite workloads, change orders, client relations and database administration to ensure projects were delivered on time and on budget.

·               Responsible for reviewing policies and procedures with stakeholders to develop and implement new department standards and procedures in accordance with contractual obligations.

 

SVT Services - Middleburg, VA – (1099 Contractor)  May 2011– May 2013

Program Manager

 

·               Responsible for improving Customer, Vendor and Contractor Operational relations on Residential, Commercial and Government Projects for several small business owners dealing with Verizon, CenturyLink, DOD, AAM Competition, National Park Services and Department of Interior.

·               Successfully implement changes to improve pre-sales visibility and client access by performing Website, Social Media, Forum/Blog and Marketing reviews.

·               Experience with consultative sales and leadership within technology based solutions.

·               Collaborate with clients, third party software partners and internal teams to develop product methodologies and launch enhancements that maximize page view and generate additional revenue opportunities.

·               Develop and Manage new workloads, budgets, client relations and database administration to ensure projects are delivered on time, compliant per GSA guidelines, on budget and meet expectations in terms of functionality, cost and delivery schedule, using the Project Management Life Cycle methodology.

·               Develop Organizational and Performance based flow charts.

·               Analyze RFP Solicitation and Bid Proposals to ensure all the sections are in compliance.

·               Lead internal training seminars on designing high-impact presentations, detailed schedules, budgets and reports.

·               Locate and propose potential business deals by contacting partners; discovering and exploring opportunities.  Engage and Manage Vendors to Ensure Delivery of Products and Services

·               Effectively reduced operational costs by 37% and improved profit margin and EBITDA results, by implementing changes in business practices.

 

Shentel Converged Services - Edinburg, VA       February 2006 – May 2011

Project/Program Manager, Mid Atlantic/Southern Region

 

·               Managed all aspects of the Operational elements, vendors and contractors involved in Preliminary Sales Survey, ROI, MRR, RFP, Contract Negotiation, Budget, NDA, Design, Construction, Implementation, Change Orders and Deployment, in order to provide service to the customer on New Projects throughout the Mid Atlantic and Southern States.

·               Created RFP, SOW and Bid Proposal procedure and guidelines to be implemented with departmental guidelines.

·               Effectively managed Onsite and Corporate Client Relations, resolving issues in a timely manner.

·               Built and maintained the 3rd party vendor list by utilizing the Dun & Bradstreet reports.

·               Worked with the LEC to order, track and provision required circuits. (Metro Ethernet, Bundled DSL, T1/T3, Wireless, Point-to-Point) 

·               Maintained the scheduling, coordination, budgeting, meetings and accounting tasks related to Communication Rooms, Electrical, Security, DAS Wireless, Network Software and Hardware Updates, VoIP, CATV and Fiber Build-outs on multiple projects at once.

·               Developed, tracked and maintained detailed budgets and reports, prepared agendas and broad-scope reports, and assembled presentations for weekly/monthly executive-level meetings.

·               Managed and Maintained internal and 3rd party technical support to ensure Disaster Recovery Plans were in place and tested.

·               Effectively increased productivity though improved quality control procedures allowing for greater profitability by creating companywide project policies and procedure documentation.

·               Performed Strategic Planning, including business plan & procedure development.

·               Lead Commercial Site Acquisition, Local Permitting procedures and space planning. 

·               Successfully completed over 150 projects with an annual Budget of $25 million, in which I reduced costs by 20% YOY.

 

I.R. Communications – (1099 Contractor)                January 2006 – February 2006

Northstar Communications – (1099 Contractor)           November 2004 – December 2005

AMERISS, Alexandria, VA – (1099 Contractor)              January 2004 – November 2004

Regional Manager and Sr. Project Engineer, Bergen County, NJ/Palm Springs, CA

 

·               Opened new offices in different Verizon Regions; Assisted corporate HQ to hire new Office, Field, Design, and Engineering staff and develop a field training program to ensure quality and productivity was consistent.

·               Successfully increased productivity though improved quality control procedures allowing for greater profitability.

·               Engineering consultant for Verizon East/ West, Fiber to the Premise (FTTP) (FITL) project.

·               Compiled information in order to Design FTTP feeder routes and FDH placement (SFH) (MDU)

 

Equinix - Ashburn, VA               December 2000 - October 2001

Carrier Program Manager

 

·               Managed Relations with Carriers, CLEC, LEC and ISPs in the Los Angeles, Dallas, DC and Newark Equinix Data Centers.

·               Directed Cage build-out, which include Power requirement, Security and Network assignment.

·               Worked with various MSP to set up  a virtual server network (Cloud Computing)

·               Developed and managed regional Data Center fiber network disaster recovery solutions.

·               Partnered with sales organization on programs to achieve product revenue commitments.

·               Developed, tracked and maintained budgets and expense reports, prepared agendas and management reports for the weekly/monthly executive-level presentations.

 

AboveNet (MetroMedia Fiber)- Vienna, VA       July 1998 - December 2000

Program Manager

 

·               Managed M.F.N. fiber optic build projects on an engineering, construction and quality control level, in the Washington D.C. metro area (Responsible for all aspects of 230 Miles of fiber placement – Railroad, Tunnels, WMATA, Bridge, Aerial, OSP, ISP and Network).

·               Created and administered the new contractor engineering standards and procedures developed companywide and implemented by contractors such as OSP Consultants, Bechtel, Henkels & McCoy and Express Technologies.

·               Organized and conducted RFP meetings, collected & reviewed all bid submittals for evaluation and awarded contracts based on cost, timelines, workloads and performance history.

·               Managed and Maintained internal and 3rd party technical support to ensure Disaster Recovery Plans were in place and tested.

 

Byers Engineering, Medina - OH/Charlotte, NC         October 1997 – June 1998    

Field Engineer

 

·               Engineering/Inspection for Bell South and ATT on multiple Copper and Fiber cable projects.

 

OSP Consultants, Inc. - Richmond, VA/Sterling, VA     August 1994 – October 1997

Design/Field Engineer

 

·               Engineering consultant for Bell Atlantic (Verizon), Relocations and Rehab. Projects

·               Supervised inspections and engineering for Bell Atlantic on Aerial facilities.

Technician

·               Installation of Coax waveguide cable on the Ericsson/Sprint PCS Network Digital Towers Development project.

·               Installation of Cat5e, Coax cable, switch, alarm systems, telephone systems and satellite equipment, on residential and commercial projects.

·               Cat5e/Fiber cabling and network installs on a government infrastructure projects.

Inspector

·               Inspection of MCI Fiber Projects from York PA to Washington DC.

 

ADDITIONAL TECHNICAL AND PROFESSIONAL SKILLS

·               Microsoft Suite

·               Salesforce

·               IOS

·               ConnectWise BMP

 

EDUCATION

2015 – PMI - PMP – Expected completion date: 2015

2006 – Achieve Global – Leadership and Development Training Program

 

Northern Virginia Community College - Sterling, Virginia

2000 – Fundamentals of Project Management

1998 – Received LAN networking certificate

1993 – Received VA State License in the Business of Insurance and Financial Consulting

1991 – 1993 - Business Management